Shimano Fishing Store
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Ordering Information

1. HOW TO CONTACT US
2. HOW TO ORDER
3. INTERNATIONAL ORDERS
4. RETURNS & EXCHANGES
5. SHIPPING INFORMATION
6. OUR PRICES
7. OUT OF STOCK PRODUCTS
8. SALES TAX
9. CONFIDENTIALITY

OUR MISSION
It's simple. To be the world's premier fishing outfitter. By offering
the finest in premium fishing gear for saltwater and freshwater while striving to exceed our customers expectations of quality and prompt service. Our goal is to build long-term relationships with each and every one of our customers.





1. HOW TO CONTACT US

Phone:
Toll-Free: 1-800-643-0397
Direct: 1-609-601-5288
Hours: Weekdays - 8am to 6pm ET
Saturday - 9am to 6pm ET

Mail:
Shimano Fishing Store
6825 Tilton Road, Bldg C
Egg Harbor Twp, NJ 08234-4426
USA

Toll-Free Fax: 1-877-803-6229 Email: shimano@tackledirect.com


2. HOW TO ORDER
We prefer you order online through our secure server with a credit card. You can also order by phone, fax, or mail. We accept Visa, MasterCard, American Express, Discover, PayPal®, a cleared Check/Money Order, and a cleared Wire Transfer as a form of payment.

Visa, Mastercard, American Express, Discover, & PayPal Logos

Online:
Shopping online at Shimano Fishing Store is safe and convenient. Our secure servers are guarenteed to protect your credit card information. Please see our Privacy & Security policies for more information on how we protect and honor your identity.

1. Browse our catalog for products or use the Search at the top of each page.
2. Select any options for an item such as color or size.
3. Click the Order button.
4. Confirm the correct item was added to the Cart.
5. Adjust any quantities and click Update Quantities.
6. Either click the Checkout button or the Keep Shopping button.
7. If you clicked Keep Shopping, just click the Your Shopping Cart link to return.
8. When your back in the Cart, click the Checkout button to continue.
9. Complete the Shipping Information and click the Continue button.
10. Complete the Billing Information and click Place Order to finish.
      (Your credit card information is encrypted for your security.)


How do I apply a Gift Certificate or Coupon to an order?
Here's how the recipient uses the gift certificate:
1.Recipient visits Shimano.TackleDirect.com
2.Recipient can browse or search for items they want to buy.
3.Once they've selected their gift, they click on checkout.
4.On the Shipping Form, they will see a field that says "Enter the Coupon or Gift Certificate Code."
5.If the recipient has enough funds on the gift certificate to cover the cost of their order they won't be required to enter any credit card information.
6.If the recipient does not have enough funds on the gift certificate to cover the entire order, they will be required to pay the remaining balance by their credit card or Paypal account.

By Phone:
If you prefer to call Shimano Fishing Store with your credit card information, please follow steps 1 through 5 above and print your order. Then call Shimano Fishing Store at 1-800-643-0397. The Shimano Fishing Store team is available to assist you Monday through Friday, 9 a.m. through 5 p.m. EST. Please have your credit card information ready.

By Fax:
Simply print your completed order form from Shimano Fishing Store and fax it to 1-877-803-6229. Credit cards are the only accepted form of payment for fax orders.

By Mail:
Simply print your completed order form from Shimano Fishing Store and mail it with your payment to:

Shimano Fishing Store
6825 Tilton Road, Bldg C
Egg Harbor Twp, NJ 08234-4426
USA


3. INTERNATIONAL ORDERS
We gladly accept International orders. Our policies are in place to protect you, the consumer, as well as all merchants. Payment must be made in United States funds, drawn on a United States Bank by MasterCard, Visa, American Express, Discover, PayPal®, Cashier's Check, International Money Order, or Wire Transfer. Non-insurable orders are the customer's responsibility. Credit card payments require the cardholder's billing address ( that the credit card statement is mailed to) and shipping address, phone and fax numbers, card number and expiration date, and the credit card issuing bank name and phone number for authorization puposes. Complete address verification is neccesary before orders will be shipped. Recepient is resposible for all duties, customs, and any other taxes. For the fastest international order processing and service, we prefer payment via American Express®, PayPal®, or Wire Transfer. Please contact us with any questions.


4. RETURNS & EXCHANGES
If you are not satisfied for any reason you may return new and unused items in the original box with all accessories within 30 days for an exchange or refund to the credit card account charged, less any shipping fees incurred by the seller or purchaser. Special orders are not returnable. In order to receive a refund, all merchandise must posses the original manufacturer tags and identification stickers. Defective merchandise shall be returned directly to the manufacturer under their return policy; we can help you with that. All returns must be insured and postage prepaid. Please, clearly print/type your name and address on the outside of the package. Merchandise must include a copy of our invoice or packing slip. Shipping and Handling is non-refundable. There are no returns or credit available on pre-spooled line. Shimano Fishing Store reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase.

Please contact us to receive a Return Merchandise Authorization number prior to returning the merchandise.


Shimano Fishing Store Returns Dept.
6825 Tilton Road, Bldg C
Egg Harbor Twp, NJ 08234-4426
USA



5. SHIPPING INFORMATION


Shipments within the contiguous 48 states in the USA:
Penn Fishing Store is currently offering FREE Shipping and Handling on all orders over $250.00 with a valid coupon code via Economy within the contiguous 48 states in the USA. If you prefer faster shipping, please select any of the service levels listed below. Shipping costs are calculated in both the shopping cart and during the checkout process. Fishing rods and any other oversize, bulky, and multiple package shipments may require additional charges. Most in-stock items are shipped the same day, if ordered by 2:00 PM ET on a business day. Tracking numbers and status are available through the Order Status Page.

USPS First-Class Mail
On select small and light weight items, we offer a USPS First-Class Mail shipping method at favorable rates. This shipping method will only be available for a select number of items or order configurations that meet the minimum weight and dimensional requirements. Most in-stock items that meet the criteria will arrive in 1-4 days and Saturdays are included. Sundays and holidays are excluded. 

Economy
This is often your lowest cost shipping option for larger shipments. Your order will be sent the most economic method based on the weight, dimensions, and delivery location of the items in your order.  Most in-stock items will arrive in 2-7 business days, weekends and holidays are not included. This is the only option that will allow for shipping to post office boxes (PO Boxes) and APO/FPO military locations. If a shipping promotion is being offered for free or reduced shipping costs it will typically only apply to this Economy shipping method. Extra long items like one piece fishing rods will typically have a $7.00 Tube Fee, which is not included in shipping promotions.

Standard Ground
Your order will be sent via a ground shipping method from either USPS, UPS or FedEx based on the weight, dimensions, and delivery location of the items in your order. Most in-stock items will arrive in 1-5 business days. Choose this option if you want to make sure your shipment arrives 1-2 days faster than the Economy method. 

3 Day Service
Your order will be sent via a shipping method that estimates the 3 business days in-transit or less, weekends and holidays are excluded.  Based on the weight, dimensions, and delivery location of the items in your order, your items will ship from either USPS, UPS or FedEx services.  Most in-stock items will arrive in 3 business days or less. Any back-ordered items will be sent via the Economy method unless otherwise specified by the customer.  

2 Day Service
Your order will be sent via a shipping method that estimates 2 business days in-transit, weekends and holidays are excluded.  Based on the weight, dimensions, and delivery location of the items in your order, your items could ship via USPS, UPS or FedEx services.  Based on the delivery destination, not all orders will ship via air and may be sent via ground services that have a time in-transit commitment of 2 business days or less. Most in-stock items will arrive in 2 days or less. Any back-ordered items will be sent via the Economy method unless otherwise specified by the customer.  

1 Day Service
Your shipment will be sent via a shipping method that estimates 1 business day in-transit, weekends and holidays are excluded.  Based on the weight, dimensions, and delivery location of the items in your order, your items could ship via USPS, UPS or FedEx services.  Based on the delivery destination, not all orders will ship via air and may be sent via ground services that have a time in-transit commitment of 1 business day. Most in-stock items will arrive in 1 business day. Any back-ordered items will be sent via the Economy method unless otherwise specified by the customer. 


Shipping Rates for Orders within the Contiguous 48 states in the USA:

Value of
Order

USPS
First-Class Mail
Economy

Standard Ground

3 Day
Service
2 Day
Service
1 Day
Service
In-Transit Days* 1 to 4 2 to 7 1 to 5 3 2 1
$0.01 - 25.00 $3.99

Only available on select small and light weight items and orders.

$3.99 $5.99

$19.49 & Up

Shipping cost for 3 Day Service is calculated in your shopping cart based on the weight, dimensions and destination of your order.

$20.49 & Up

Shipping cost for 2 Day Service is calculated in your shopping cart based on the weight, dimensions and destination of your order.

$21.49 & Up

Shipping cost for 1 Day Service is calculated in your shopping cart based on the weight, dimensions and destination of your order.

$25.01 - 50.00 $4.99 $8.49
$50.01 - 75.00 $7.99 $10.49
$75.01 - 100.00 $9.99 $12.49
$100.01 - 150.00 $10.99 $14.49
$150.01 - 200.00 $11.99 $16.49
$200.01 - 250.00 $12.99 $18.49
$250.01 - 300.00

$12.99
FREE w/Coupon

$18.49
Over $300.00 $14.99
FREE w/Coupon
$19.49
*  In-Transit Days are business days from ship date. Additional charges may apply for fishing rods, oversized, and/or multiple package express shipments.


Time-In-Transit for UPS Ground packages from Egg Harbor Twp, NJ:
We ship most of our orders via UPS Ground. Our orders normally ship within 2 business days from when we receive them. Many orders are packed within an hour or two and leave the warehouse the same day. This chart tells you how many business days it will take your package to arrive from when it leaves our warehouse in Egg Harbor Twp, NJ 08226.
UPS Ground Time In-transit Map
Shipments outside the contiguous 48 US States:
Customers outside the contiguous 48 US States will be advised of actual shipping charges through the email address that is entered during the order process or by phone within 2 business days. Shipping charges vary by country and are calculated at the time of order placement. We will determine and advise you via email of shipping and handling charges which will be billed at cost. Shipments to Alaska, Hawaii, and Puerto Rico are sent UPS 2nd Day Air or USPS Priority Mail. APO/FPO and US possessions are sent USPS First Class Priority Mail. Rates for these destinations and services are calculated manually and emailed within 2 business days. Orders can be shipped by UPS Worldwide Express (2 - 3 day service) or USPS Global Airmail Parcel Post (4 - 7 day service).



6. OUR PRICES
At Shimano Fishing Store we make every effort to provide you with the lowest prices, while adhering to our manufacturer's minimum retail pricing. All prices and descriptions listed are subject to change without notice. Any product may be removed from current sale at any time. We strive to provide the most accurate information to our customers. Typographic or photographic errors are subject to correction.

Shimano Fishing Store reserves the right to refuse fulfillment of a product transaction in respect to any product or quantity of products, based solely on its own discretion and in accordance with any and all US and international laws. This right shall exist at all times, even after an order confirmation has been placed. This restriction is subject to change without prior notice under the sole discretion of Shimano Fishing Store.



7. OUT OF STOCK PRODUCTS
About 95% of our orders ship within 2 business days. Though we do our best to make sure the products we offer are always available, we occasionally run out of particular items. If an item you order is unavailable we will backorder the item and attempt to ship for 30 days. If an item becomes available after 30 days we will contact you prior to shipping.



8. SALES TAX
Shimano Fishing Store is located in Egg Harbor Twp, New Jersey USA. We are required by law to collect a 7% New Jersey State sales tax on orders delivered within New Jersey only. On International orders, duty, customs, and any other taxes are the customer's responsibility.



9. CONFIDENTIALITY
Shimano Fishing Store has created a privacy statement in order to demonstrate our firm commitment to privacy. We fully disclose our information gathering and dissemination practices for Shimano Fishing Store. Please see our Privacy and Security policies for more information about how we protect and honor your identity.

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Shimano Fishing Store
6825 Tilton Road, Bldg C
Egg Harbor Twp, NJ 08234-4426 • USA
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Toll Free +1-800-643-0397
Direct +1-609-601-5288
Email shimano@tackledirect.com

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*Press Disclaimer: The Shimano Fishing Store is owned and operated by TackleDirect, an authorized Shimano Top Shelf stocking dealer of the Shimano fishing products presented on this web site; however, they are not otherwise affiliated with Shimano American Corporation, Shimano Inc., or any of their subsidiaries. All press inquiries should be directed to Shimano American Corporation by visiting shimano.com. The information on this web site has been authored by TackleDirect and should not be used for press purposes. All orders placed on the Shimano Fishing Store ship from TackleDirect, located in Egg Harbor Twp, NJ USA.