1. HOW TO CONTACT US
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Phone:
Toll-Free: 1-800-643-0397
Direct: 1-609-601-5288
Hours: Weekdays - 9am to 6pm ET
Weekends - 9am to 5pm ET
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Mail:
Shimano Fishing Store
6825 Tilton Road, Bldg C
Egg Harbor Twp, NJ 08234-4426
USA |
| Toll-Free Fax: 1-877-803-6229 |
Email: shimano@tackledirect.com |
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2. HOW TO ORDER
We prefer you order online through our secure server with a credit card.
You can also order by phone, fax, or mail. We accept Visa®, MasterCard®,
American Express®, Discover®, PayPal®, a cleared Check/Money Order, and a cleared Wire Transfer
as a form of payment.
Online:
Shopping online at Shimano Fishing Store is safe and convenient. Our secure servers
are guarenteed to protect your credit card information. Please see our
Privacy & Security
policies for more information on how we protect and honor your identity.
| 1. Browse our catalog for products or use the
Search at the top of each page.
2. Select any options for an item such as color or size.
3. Click the Order button.
4. Confirm the correct item was added to the Cart.
5. Adjust any quantities and click Update
Quantities.
6. Either click the Checkout button
or the Keep Shopping button.
7. If you clicked Keep Shopping,
just click the Your Shopping Cart
link to return.
8. When your back in the Cart, click the Checkout
button to continue.
9. Complete the Shipping Information and click the Continue
button.
10. Complete the Billing Information and click Place
Order to finish.
(Your credit card information is
encrypted for your security.) |
How do I apply a Gift Certificate or Coupon to an
order?
Here's how the recipient uses the gift certificate:
1.Recipient visits Shimano.TackleDirect.com
2.Recipient can browse or search for items they want to buy.
3.Once they've selected their gift, they click on checkout.
4.On the Shipping Form, they will see a field that says "Enter the Coupon or Gift Certificate Code."
5.If the recipient has enough funds on the gift certificate to cover the cost of their order they won't be required to enter any credit card information.
6.If the recipient does not have enough funds on the gift certificate to cover the entire order, they will be required to pay the remaining balance by their credit card or Paypal account.
By Phone:
If you prefer to call Shimano Fishing Store with your credit card information,
please follow steps 1 through 5 above and print your order. Then call
Shimano Fishing Store at 1-800-643-0397. The Shimano Fishing Store team is available to
assist you Monday through Friday, 9 a.m. through 5 p.m. EST. Please have
your credit card information ready.
By Fax:
Simply print your completed order form from Shimano Fishing Store and fax it to
1-877-803-6229. Credit cards are the only accepted form of payment for
fax orders.
By Mail:
Simply print your completed order form from Shimano Fishing Store and mail it with
your payment to:
Shimano Fishing Store
6825 Tilton Road, Bldg C
Egg Harbor Twp, NJ 08234-4426
USA |
3. INTERNATIONAL ORDERS
We gladly accept International orders. Our
policies are in place to protect you, the consumer, as well as all merchants.
Payment must be made in United States funds, drawn on a United States Bank
by MasterCard®, Visa®, American Express®, Discover®, PayPal®, Cashier's Check, International
Money Order, or Wire Transfer. Non-insurable orders are the customer's responsibility.
Credit card payments require the cardholder's billing address ( that the
credit card statement is mailed to) and shipping address, phone and fax
numbers, card number and expiration date, and the credit card issuing bank
name and phone number for authorization puposes. Complete address verification
is neccesary before orders will be shipped. Recepient is resposible for
all duties, customs, and any other taxes. For the fastest international order processing and service, we prefer payment via American Express®, PayPal®, or Wire Transfer. Please contact us with any questions.
4. RETURNS & EXCHANGES
If you are not satisfied for any reason you may return new and unused items in the original box with all accessories within 30 days for an exchange or refund to the credit card account charged, less any shipping fees incurred by the seller or purchaser. Special orders are not returnable. In order to receive a refund, all merchandise must posses the original manufacturer tags and identification stickers. Defective merchandise shall be returned directly to the manufacturer under their return policy; we can help you with that. All returns must be insured and postage prepaid. Please, clearly print/type your name and address on the outside of the package. Merchandise must include a copy of our invoice or packing slip. Shipping and Handling is non-refundable. There are no returns or credit available on pre-spooled line. Shimano Fishing Store reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase.
Please contact us to receive a Return Merchandise Authorization number prior to returning the merchandise.
Shimano Fishing Store Returns Dept.
6825 Tilton Road, Bldg C
Egg Harbor Twp, NJ 08234-4426
USA |
5. SHIPPING INFORMATION
Shipments within the contiguous 48 US States:
Shimano Fishing Store is currently offering FREE Shipping
and Handling on all orders over $250.00 via UPS Ground service or United
States Postal Service (PO Boxes Only) within the contiguous 48 US States.
If you prefer faster shipping, please select either UPS 3 Day Select, or UPS 2nd
Day Air within the order form. UPS Next Day Air is available on in-stock items, please contact us for a quote. APO/FPO and US possessions
are sent USPS First Class Priority Mail. Rates for these destinations and
services are calculated at order placement and a shipping quote will be
emailed to you within 2 business days. Oversize, bulky, and multiple package
shipments may require additional charges. You will be advised via email
or phone of any additional shipping charges. Most in-stock items are shipped
within 2 business days. If your order will not ship within 2 business days
you will be notified via email or phone. Tracking Numbers and status are available through the Order Status Page.
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Shipping Rates for Orders within
the Contiguous 48 US States:
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|
Value of
Order
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UPS
Ground or
USPS
|
UPS
3 Day
Select * |
UPS
2nd Day
Air* |
UPS
Next Day
Air * |
| $0 - 25.00 |
$5.99 |
$13.99 |
$17.99 |
Please
Contact Us
$35.00
and Up |
| $25.01 - 50.00 |
$7.99 |
| $50.01 - 75.00 |
$8.99 |
$16.99 |
$19.99 |
| $75.01 - 100.00 |
$10.99 |
| $100.01 - 125.00 |
$12.99 |
$19.99 |
$24.99 |
| $125.01 - 200.00 |
$14.99 |
$20.99 |
| $200.01 - 324.99 |
FREE
SHIPPING
|
$21.99 |
$29.99 |
| $325.00 + |
$27.99 |
$34.99 |
| * Time-In-Transit
are business days from ship date. Additional Charges may apply for
fishing rods, oversized, and/or multiple package express shipments. |
Time-In-Transit for UPS Ground packages from Egg Harbor Twp, NJ:
We ship most of our orders via UPS Ground. Our orders normally ship within
2 business days from when we receive them. Many orders are packed within an hour or two and leave the warehouse the same day. This chart tells you how
many business days it will take your package to arrive from when it leaves
our warehouse in Egg Harbor Twp, NJ 08226.
Shipments outside the contiguous 48 US States:
Customers outside the contiguous 48 US States will
be advised of actual shipping charges through the email address that is
entered during the order process or by phone within 2 business days. Shipping
charges vary by country and are calculated at the time of order placement.
We will determine and advise you via email of shipping and handling charges
which will be billed at cost. Shipments to Alaska, Hawaii, and Puerto Rico
are sent UPS 2nd Day Air or USPS Priority Mail. APO/FPO and US possessions
are sent USPS First Class Priority Mail. Rates for these destinations and
services are calculated manually and emailed within 2 business days. Orders
can be shipped by UPS Worldwide Express (2 - 3 day service) or USPS Global
Airmail Parcel Post (4 - 7 day service).
6. OUR PRICES
At Shimano Fishing Store we make every effort to provide you with the lowest prices,
while adhering to our manufacturer's minimum retail pricing. All prices
and descriptions listed are subject to change without notice. Any product
may be removed from current sale at any time. We strive to provide the most
accurate information to our customers. Typographic or photographic errors
are subject to correction.
Shimano Fishing Store reserves the right to refuse fulfillment of a product transaction in respect to any product or quantity of products, based solely on its own discretion and in accordance with any and all US and international laws. This right shall exist at all times, even after an order confirmation has been placed. This restriction is subject to change without prior notice under the sole discretion of Shimano Fishing Store.
7. OUT OF STOCK PRODUCTS
About 95% of our orders ship within 2 business days. Though we do our best
to make sure the products we offer are always available, we occasionally
run out of particular items. If an item you order is unavailable we will
backorder the item and attempt to ship for 30 days. If an item becomes available
after 30 days we will contact you prior to shipping.
8. SALES TAX
Shimano Fishing Store is located in Egg Harbor Twp, New Jersey USA. We are required by
law to collect a 7% New Jersey State sales tax on orders delivered within
New Jersey only. On International orders, duty, customs, and any other taxes
are the customer's responsibility.
9. CONFIDENTIALITY
Shimano Fishing Store has created a privacy statement in order to demonstrate our firm commitment to privacy. We fully disclose our information gathering and dissemination practices for Shimano Fishing Store. Please see our Privacy
and Security policies for more information about how we protect and
honor your identity.
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