Quote: Order has been entered but does not contain payment information. A quote can be converted into an order at the customer's request.
Pending: Order is awaiting a credit card authorization or payment. Once received, order will be transmitted to warehouse.
Clearing: Order is in the process of being charged.
Backordered: Insufficient inventory was available to fill one or more items.
Review: Your order is being reviewed by a customer service representative.
On Hold: You order has been placed on hold pending a resolution. You will be contacted by customer service.
In Progress: Order is in warehouse and is being processed.
Released: Your order was being reviewed by a customer service representative and has been released for payment authorization.
Warehouse: Order is currently being picked and packed in the warehouse.
Shipped: Order has been shipped and assigned a tracking number.
Delivered: The shipping carrier has advised us that your order was delivered. If you did not receive your order, please call customer service.
Returned: Items in this order have been returned.
Pending Returned: Items in this order are being returned but have not been received in our warehouse as of yet.
Refunded: A refund has been issued for this order.
Cancelled: All items on this order have been cancelled.
Up to the minute order information is available 24/7 via this automated service. If you have your order number along with your billing zip-code, you can obtain the latest information on your order including tracking and in-transit information.
If your order number contains letters and a hyphen, please only use the 6 digits following the "SFS-" or you will not be able to check your order status. For example, if your online order number is SFS-123456, you only need to provide 123456 below. Your order status may not be available until the next business day.
